About these terms
Secret Sauce is operated by the Secret Sauce team in Australia. These terms cover the website, Canary desktop app, community services and optional features. The operator can be contacted through the support portal’s legal request category.
Age and eligibility
You must be at least 13 and meet any higher minimum age, consent or eligibility requirement applying to this service in your country. Where lawful parental or guardian consent is required, you must have it. Do not misrepresent your age. Australian restrictions on age-restricted social media may apply depending on the service’s classification; a registration declaration is not proof of statutory age verification. We may restrict access where required by applicable law.
Your account
Provide accurate contact details, keep your password private, and use only accounts you are authorised to control. You are responsible for activity you authorise and should report compromised access promptly. Email entry does not by itself verify inbox ownership. Staff will never ask for your password or integration token in a ticket.
Community conduct
Do not harass, doxx, exploit, threaten, impersonate, spam, distribute unlawful material or bypass permissions and abuse protections. Respect other people’s privacy and intellectual property. Server managers are responsible for their rules, integrations and the permissions they grant, subject to platform-wide safety rules.
Your content and our service
You retain your rights in your content. You give us the limited permission needed to store, transmit, display, moderate and back up that content to operate the service. This is not a transfer of ownership. Public announcements that a manager publishes to followers may be copied into other servers. Do not publish confidential content into an announcement channel.
Moderation and appeals
We may remove content or restrict accounts and integrations to address abuse, legal requirements or service integrity. Initial suspension appeals use the in-app appeals process. If the initial appeal is rejected, you may request a further Trust & Safety review through support. We do not guarantee reversal or a fixed response time.
Payments, rewards and availability
Any enabled paid offer must show its price, billing period and applicable cancellation terms before purchase. Quest rewards and cosmetics have no cash value and do not guarantee future availability. The Canary app is a preview and may change. Mandatory refund and consumer rights continue to apply.
Liability and consumer rights
To the extent permitted by law, we do not guarantee uninterrupted service or assume liability for independent user content, third-party services or losses outside our reasonable control. Nothing excludes, restricts or modifies rights, guarantees, remedies or liabilities that cannot lawfully be excluded, including under the Australian Consumer Law. Any limitation applies only to the extent lawful and reasonable in the circumstances.
Law and updates
Australian law governs these terms to the extent permitted, without depriving you of mandatory protections where you live. Material changes will be published and, where appropriate, brought to your attention. Contact support for a legal concern or dispute before commencing proceedings where practicable.